ServiceNow is a cloud-based AI-enhanced platform that automates enterprise workflows to streamline processes, improve efficiency, and enhance customer experiences by through customization and extensibility. ServiceNow solutions build and operate business processes that are workflow driven.
As a SaaS (Software as a Service) and PaaS (Platform as a Service) platform ServiceNow is not a system of record—but rather a System of Action to replace legacy systems with simple easy to use interfaces and an ability to purposefully orchestrate workflows for smoother operations. In simpler terms, ServiceNow helps you to reduce cost, increase productivity and drive growth by:
Connecting all your data and workflows.
Orchestrating processes for smoother operations.
Automating repetitive tasks to save time and resources.